Q: What is the purity of GENNEVA’s products?
A: GENNEVA offers 24k gold bullion and gold bars with unique serial numbers. The standard and purity of all gold bullion sold by the Company is guaranteed.

Q: What is the difference between purchasing gold bullion from GENNEVA and from other retailers?
A: GENNEVA offers an exclusive Sell-Back Option on all gold bullion purchased by our preferred customers. Please refer to our SELL-BACK OPTION section.

Q: What is a Sell-Back Option?
A: Under GENNEVA’s Sell-Back Option, customers are entitled to sell-back the purchased gold bullion at the original market price (“Original Market Price”) during the 7 days Buy-Back Period. GENNEVA will honor the Sell-Back Option regardless of fluctuations in gold price. Please refer to our SELL-BACK OPTION section.

Q: What if I want to sell-back my gold bullion after the Buy-Back Period expired?
A: GENNEVA is under no obligation to undertake the sell-back of gold bullion after the Buy-Back Period of the gold bullion in concern has expired. However, GENNEVA may consider purchasing the gold bullion from you after the Buy-Back Period, at the prevailing market price as may be agreeable by the company.

Q: What is the minimum purchase quantity?
A: The minimum purchase quantity is 100 grams.